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Service Charter

OBJECTIVE OF THE CHARTER

 The Library has developed this Service Charter for the students and staff of Kenya School of Law.  It outlines the services and standards you can expect from us and how you can help us improve our services to you.

VISION

 To be the ideal legal information hub for research and dissemination in the East African region and beyond.

MISSION

 To offer quality information service on demand and the anticipation for professionals and other actors in the legal sector.

OUR CORE FUNCTIONS

 Our core function is to offer information services to an esteemed clientele base both for literary and research purposes in the legal profession while upholding universal standards promoting fundamental information access rights/principles (e.g.  Laws of library science).

Specifically we;
•    Increase the validity of acquisition and collection development decisions.
•    Offer quality information literacy instructions by effective use of library/e-RC information resources.
•    Offer current information access and retrieval technology to save on the client’s times.
•    Offer improved service tailored to the needs of the students, and faculty for instructions and for research

OUR CORE VALUES

 Our clients expect us to discharge our mandate in an efficient and effective manner.  In our quest to meet their expectations, we stand guided by the values below;
•    Equal clients, equal service all the time (our motto)
•    Impartiality and fairness
•    Team spirit, discipline, respect and courtesy
•    Principled, integrity, transparency and accountability
•    Commitment and dedication to duty.
•    Professionalism
•    Proactive approach to a changing environment

OUR CLIENTS

 Our clients include:
•    Law students
•    Civil society organizations
•    Public and private sector agencies
•    Academia and professional bodies

OUR AIM

We aim to:
•    Provide access to information services and resources in a timely manner to meet your information needs
•    Assist you in using library services and resources
•    Offer training to enable you to find and use information resources that will foster the acquiring of life-long learning skills
•    Work collaboratively with you to develop library resources and services to support the teaching and learning programs of the School.
•    Continuously improve the resources and services we provide

 Contribute to the legal training at the Kenya School of Law via library and electronic resource centre (e-RC) as a bridge and increase public confidence in the legal training and research by fair/equitable and independent dispensation of information as a service to all clients.

CLIENTS’ RESPONSIBILITY

You can help us to provide reliable and efficient service by;
•    Engaging us in positive and constructive criticism
•    Giving us ideas on how best improve library in relation to regional, international standards.
•    Participating in the information literacy programme.

 

OUR RANGE OF SERVICES

 We provide the following services
•    Provide access to information resources
•    Provide assistance in using the information resources
•    Support our clients to enable them develop the skills needed to fulfill their current and future information needs.

COMMITTMENT TO SERVICE DELIVERY

We are committed to;
•    Undertake speedy, efficient, effective and equitable information service delivery to all.
•    Continuously and professionally run the information literacy programme on remedial basis.
•    Minimize the response time to your enquiries and complaints.
•    Treat all your information, concerns with confidentiality and give it the urgency it deserves

 

OUR STANDARDS

The library is committed to meeting the needs of our clients professionally.
You should expect the following standards from us;

1.    Equal service all the time
We provide services on demand and in anticipation to all and will ensure the library and e-resource centre is accessible to every client.

 
2.    Information desk
This will be the library’s talking point for all clients.  All enquiries will be readily dealt with observing courtesy.


3.    Information literacy programme
We will oversee this programme for the purpose of maximizing the centre’s information potential.


COMPLAINTS & FEEDBACK

We aim to continue improving our service delivery and will appreciate feedback from you performance. We believe that constructive engagement with our clients and stakeholders will help us improve our service delivery. If the service provided is not satisfactory, please channel all your genuine complaints to the Librarian.

Contact Address:
Librarian
Kenya School of Law
P.O.Box, 30369-00100
Nairobi.
Telephone: 002 890044/94
Fax: 020-891772
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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