KSL Service Charter

1. Citizen’s Service Delivery Charter – Common Services 

2. Maktaba Wa Utoaji Huduma Ya Wananchi

3. KSL Service Delivery Charter English Version

4. KSL Service Delivery Charter Kiswahili version

5. KSL Service Delivery Charter English Audio Version

6. KSL Service Delivery Charter Kiswahili Audio Version

7. KSL Service Delivery Charter Sign Language

Citizens Service Charter Service Processes

1. Offering – Academic Services (Advocates Training Programme (ATP), Paralegal Training Programme (PTP) and Library Services

   • Offering Academics Services – ATP and PTP – Procedure for management of queries
   • Offering Academics Services – ATP and PTP – Procedure for student discipline process
   • Offering Academic Services PTP Guide for Process Documentation
   • Offering Academic Services ATP Procedure for Prison Visit (Legal Clinic) Process Documentation Guide
   • Offering Academic Services ATP and PTP LIS Process Documentation
   • Offering Academic Services ATP and PTP library resources – Guides on circulation of Process Documentation
   • Offering Academic Services ATP & PTP Library Services Process Documentation
   • Offering Academic Services ATP & PTP IS Process Documentation
   • Offering Academic Services ATP Procedure for Moot Court Process Documentation Guide
   • Offering Academic Services (ATP) (PTP) Process for admission Process Documentation Guide
   • Offering Academic Services (ATP) (PTP) Procedure for conducting examination
   • Offering Academic Services (ATP) (PTP) Management of student Record Process Documentation Guide
   • Offering Academic Services ATP Procedure for Administration of Project Work Process Documentation Guide
   • Offering Academic Services (ATP) – Procedure for supervision of Pupillage Process Documentation Guide

2. Offering – Conducting Continuing Professional Development Training – CPD Processes

   • Conducting Continuing Professional Development Training

3. Offering – Hospitality service

   • Offering hospitality services Process Documentation Guide

4. Responding to enquiries about services offered by the School via 1. Telephone calls, Emails, Letters, Face to Face

   • Responding to enquiries Guide Process Documentation

5. Payment of goods, services and works offered to the School. – Procurement and Finance process

   • Payment of goods, services – Procuring Process Documentation Guide
   • Payment of goods, services Process Documentation Guide

6. Handling of complaints lodged directly to the School

   • Handling of complaints lodged Guide Documentation Guide

In case of any clarification, please do not hesitate to contact us.